Contact information
Contact Information
If you have a question about your order, our products, wholesale access, shipping, returns, or general enquiries, please contact us using the details below.
Pawtex Oz
Email: hello@pawtex.com.au
Address: 65A Lara Way, Campbellfield VIC 3061, Australia
Website: pawtex.com.au
Customer Support
For customer support, please email:
Please include your order number if your enquiry relates to an existing order.
Wholesale Enquiries
For wholesale access, bulk pricing, or business supply enquiries, please contact us at:
Please include your business name, location, and the type of products or quantities you are interested in.
Returns and Order Issues
For returns, damaged items, incorrect items, or order issues, please email:
Please include:
- Your order number
- A clear description of the issue
- Photos, if relevant
- Your preferred contact details
We aim to respond as soon as possible during business days