Terms of service

Terms of Service

Last updated: 19 May 2026

This website is operated by Pawtex Oz. Throughout the site, the terms “we”, “us” and “our” refer to Pawtex Oz.

By visiting pawtex.com.au or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Business Details

Business name: Pawtex Oz
Legal entity: Pawtex OZ PTY LTD
ABN: 15 697 201 264
Address: 65A Lara Way, Campbellfield VIC 3061, Australia
Email: hello@pawtex.com.au

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or guardian to use this site.

You must not use our products or website for any unlawful or unauthorised purpose.

Product Information

We aim to display product descriptions, colours, specifications, pricing, and availability as accurately as possible. However, colours may appear differently depending on your screen, lighting, and device settings.

Product information, including measurements, breaking strength, care guidance, and suitability, is provided as general guidance only. Customers are responsible for selecting the correct product for their intended use.

PawTex® coated webbing is commonly used for pet accessories, equestrian gear, maker projects, and related applications. It is not sold as climbing equipment, lifting equipment, personal protective equipment, towing equipment, or life-safety equipment.

Orders and Acceptance

When you place an order through our website, you agree that all details provided are accurate and complete.

We reserve the right to accept, reject, cancel, or limit any order where:

The product is unavailable
There is an error in pricing or product information
Payment cannot be processed
The order appears fraudulent or suspicious
The delivery address is incomplete or invalid
The order breaches these Terms of Service

If we cancel an order after payment has been made, we will refund the amount paid.

Pricing and Payment

All prices are shown in Australian dollars unless otherwise stated.

Prices may change without notice. The price charged will be the price shown at the time your order is placed, unless there is an obvious error.

Payment must be received before an order is processed or shipped.

Shipping and Delivery

Shipping times and delivery estimates are provided as a guide only. We are not responsible for delays caused by postal carriers, couriers, customs, weather events, public holidays, incorrect addresses, or circumstances outside our control.

Risk in the goods passes to you once the order has been delivered to the address provided, subject to your rights under Australian Consumer Law.

Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and your rights under Australian Consumer Law.

Please review our Return and Refund Policy before placing an order.

Wholesale and Business Customers

Wholesale access, pricing, and discounts may be subject to approval. We reserve the right to approve, reject, suspend, or remove wholesale access at our discretion.

Wholesale pricing, bulk discounts, and promotional offers may change without notice.

Unless otherwise agreed in writing, wholesale and business customers are responsible for ensuring the products are suitable for their intended commercial use.

Care and Use

Customers are responsible for using and storing products correctly.

PawTex® coated webbing should be cleaned and maintained according to our care instructions. Damage caused by misuse, incorrect storage, improper assembly, harsh chemicals, excessive abrasion, or use outside the product’s intended purpose may not be covered by warranty or returns, unless required by law.

Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, layout, and branding, is owned by or licensed to Pawtex Oz and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.

Limitation of Liability

To the maximum extent permitted by law, Pawtex Oz is not liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law or any other applicable law that cannot be excluded.

Privacy

Your use of our website is also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

Your continued use of the website after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled in accordance with the laws and courts of Victoria, Australia, subject to any rights you may have under Australian Consumer Law.

Contact

Questions about these Terms of Service can be sent to:

Pawtex Oz
Email: hello@pawtex.com.au
Address: 65A Lara Way, Campbellfield VIC 3061, Australia