Shipping policy

At Pawtex Oz, we aim to get your webbing and accessories to you quickly and safely. Please review our shipping guidelines below:

Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • You’ll receive a confirmation email once your order has been dispatched, along with tracking information.

Shipping Methods & Delivery Times

  • Standard Shipping: 3–7 business days (depending on location)

  • Express Shipping: 1–3 business days (available at checkout)

  • International Shipping: 7–21 business days (depending on destination)

Shipping Costs

  • Shipping fees are calculated at checkout based on order weight, size, and delivery location.

  • Free shipping may be available on orders over a certain threshold — check the website for current promotions.

Tracking Your Order
Once your order is shipped, a tracking number will be emailed to you. You can use this to monitor your package until it arrives.

Address Accuracy
Please ensure your shipping address is correct at the time of checkout. Pawtex Oz is not responsible for delays or lost parcels due to incorrect or incomplete addresses.

Customs, Duties & Taxes
International customers may be subject to customs fees, import duties, or taxes imposed by their country. These charges are the responsibility of the recipient and are not included in Pawtex Oz shipping fees.

Lost or Damaged Items
If your order is lost or arrives damaged, please contact us immediately at hello@pawtex.com.au. We will work with you to resolve the issue as quickly as possible.

Questions?
If you have any questions about shipping, delivery times, or costs, please reach out to us at hello@pawtex.com.au. We’re happy to help!